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Conflict Resolution PaperConflict is a natural part of teamwork, but that doesn’t mean it has to be negative. In fact, successful conflict resolution can lead to better team results.A key to resolving conflicts is open communication. This online custom writing services listening to employees’ concerns, validating their feelings and offering specific methodologies that address underlying issues in principle.1. CollaboratePopular literature on leadership, management and personal/professional development often stresses the benefits of collaboration in resolving conflicts. In reality, however, collaboration is not the most appropriate solution in all situations. In fact, some conflicts are better served by competitive tactics.Creating a conflict resolution process helps managers prevent the repeated escalation of conflicts up the management chain and can help employees learn to work with one another. To be effective, these processes should provide a step-by-step process for resolving disagreements. They should also include a process for determining underlying needs, which will ultimately result in win-win solutions.Conflicts often erupt when people believe Professional Paper worksheet assignment are in the right and that others should respect their position. When a conflict arises, it is helpful to remind everyone that the goal of resolving the conflict is not to prove who is right or wrong, but rather to find a solution that will benefit both parties. Look for common ground to start, such as the fact that both parties would prefer to avoid a confrontation in this situation.2. CommunicateRegardless of the source of conflict, effective communication is key to finding resolutions. During conflict resolution, it is important for participants to listen with open ears and avoid using defensive language. Defending against attacks or attacking others will only make the situation worse and may lead to more serious conflicts.It is also important to be able to read non-verbal cues. For example, a person who is in a defensive mood or is becoming emotional might be signaling that they NR439 Week 3 to take a break or are close to breaking down. It is best to avoid these situations as much as possible, or at least have a neutral third party mediate the conversation on behalf of both parties.Prior to the discussion, it is helpful to establish a set of ground rules for both parties to follow. These could include keeping the conversation focused on the current issue, no interrupting, taking breaks when needed and maintaining a respectful tone.3. NegotiateIt's sometimes necessary to negotiate with others to solve conflicts. This may be on the job or at home. The goal of negotiations is to reach an agreement that benefits everyone involved. This can be accomplished by determining the underlying need, and deciding on a solution that will satisfy these needs.The key to successful negotiating is being flexible and willing to make changes. For example, if one of the main sources of conflict is the departure of a divisive leader, this NR 447 Week 3 Conflict Resolution Paper may offer new hope for resolution after some time passes.It's also important to know what your best alternative is if you're unable to come to an agreement with your opponent. Roger Fisher and Danny Ertel call this your BATNA -- your Best Alternative to a Negotiated Agreement. This helps you stay focused on finding a solution that is best for all parties involved. It is also helpful to practice assertive communication, which is a dynamic style of communication that allows you to express your views and needs without attacking or dominating others.4. ListenListening is an underrated skill that’s often overlooked during conflict resolution. Instead of thinking about how you’re going to respond while someone else is talking, let them talk uninterrupted and actively listen. They may be able to clarify their position or offer new information that’s important to the outcome of the discussion.Actively listening can also help you to see the situation from the other person’s perspective. If they use inflammatory language or exaggerate the problem, ask them to repeat what they said in a neutral way. This helps to break down their emotions and make them more manageable and solvable for both parties.Keeping your team’s communication lines open and having an effective resolution strategy can save your business time and money. By avoiding missteps and resentment building up, your employees can get their jobs done faster, without the stress of an unresolved conflict hanging over them. Using these conflict resolution strategies is a great way to ensure everyone’s voices are heard, and that the solution you choose will work well for all.
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